Refund policy

Return & Refund Policy This Return & Refund Policy explains how return requests, refund reviews, replacements, and order issue claims are handled for purchases made through this site. It applies to domestic and international orders unless a stricter local legal standard applies. Products in this category are personal-use items. Because they may come into direct contact with skin, eyes, lips, applicators, or other hygiene-sensitive surfaces, return decisions must account for product condition, product integrity, safety, and resale limitations, not just order timing. Return Eligibility A return may be requested for eligible items within a reasonable period after delivery, provided the product is received back in appropriate condition and the request satisfies the requirements described in this policy. To be considered eligible for return, items should generally be unopened, unused, and returned with their original packaging where reasonably possible. Protective seals, cartons, inserts, product labels, and bundled components should be included if they were part of the original shipment. Items that have been heavily used, tampered with, intentionally damaged, altered, repackaged, or returned in a condition inconsistent with ordinary customer inspection may be refused. Items That May Not Be Returned For hygiene, safety, and product integrity reasons, certain items may be non-returnable or eligible only for limited review. This may include opened products intended for direct cosmetic application, items with broken safety seals, products showing clear signs of repeated use, customized sets, final sale merchandise, gift cards, and items marked as non-returnable at the time of purchase. Products returned without the main item but with missing accessories, missing bundled components, or incomplete promotional sets may not qualify for a full refund. Opened or Used Products Light inspection after delivery is understandable. A product that has been opened solely to verify shade, texture, packaging condition, or visible manufacturing concerns may still be reviewed on a case-by-case basis. That said, personal preference alone does not always create an automatic right to return opened cosmetic or beauty products, particularly where the product has been used beyond basic inspection. Shade variation caused by screen display differences, finish preference, texture preference, or expected performance differences from one skin type to another may not qualify as a defect. Damaged, Defective, Incorrect, or Missing Items If your order arrives damaged, contains the wrong item, appears defective on first use, or is missing products that should have been included, the issue should be reported promptly after delivery. To review such claims, support may request photographs of the shipping box, mailing label, protective packaging, product exterior, batch or lot markings where available, and the affected item itself. For missing item claims, an image of all received contents may also be requested. Claims submitted long after delivery, after substantial product use, or without enough supporting detail may be limited or denied where the reported issue can no longer be reasonably verified. How to Start a Return Request To request a return or report an order issue, contact support@lauragelrea.us.com and include your order number, the item or items involved, the reason for the request, and any supporting photographs if relevant. Do not send products back without authorization. Unauthorized returns, incomplete returns, or returns shipped to the wrong address may delay review and may not qualify for refund. Return Review Process Each request is reviewed individually. Return approval may depend on delivery date, product category, item condition, visible use, hygiene considerations, prior claim history, shipping status, and whether the issue reported can be reasonably verified. In some situations, a replacement, store credit, partial refund, or claim denial may be more appropriate than a full refund. Not every order issue is resolved in the same way, especially where product condition or customer handling differs from one case to another. Condition of Returned Products Returned items must match the condition described in the return request. If a returned item arrives damaged due to inadequate repacking, contains substituted contents, is missing core components, or shows substantially more use than originally described, the refund amount may be reduced or the return may be refused. Where reasonable, products should be packed securely to avoid leakage, crushing, powder breakage, or container damage during return transit. Refund Method Approved refunds are generally issued to the original payment method used for the purchase. If the original payment method cannot accept the refund, an alternative resolution may be offered where operationally possible and legally permitted. Refund timing depends on the payment provider, bank processing schedule, and the method originally used at checkout. Even after a refund has been issued on our side, the final posting time may vary. Partial Refunds A partial refund may be issued where only part of the order is eligible, where promotional conditions were tied to the returned items, where bundled pricing was applied, or where the returned item is not in fully resalable condition but still qualifies for limited refund consideration. If a return causes the original order to no longer meet the conditions for a discount, free gift, bundle price, or threshold-based promotion, the refund may be adjusted accordingly. Shipping Charges Original shipping charges, where any were paid, are generally non-refundable unless the return is approved because an incorrect item was sent, the product arrived damaged, or another verified fulfillment error occurred. If a return label is provided for customer convenience in situations not caused by a fulfillment error, the cost of return shipping may be deducted from the refund where permitted by law. International Returns International return requests may be accepted in limited circumstances, but additional shipping costs, customs formalities, and destination-specific restrictions can affect the practicality of return handling. Customs duties, import taxes, brokerage charges, and similar fees paid on the original shipment are generally non-refundable through this site. In some countries, such charges may be recoverable only through local customs procedures, if at all. If an international return is approved, the customer may remain responsible for return shipping costs, customs paperwork, and any charges incurred during the return movement unless the issue resulted from a verified fulfillment error. Refused Deliveries and Undeliverable Returns If an order is refused at delivery, returned because the address provided was incomplete or incorrect, or sent back due to failure to pay customs duties or import fees, any refund may be reduced by shipping charges, return carrier fees, customs-related costs, and other non-recoverable expenses incurred during transit. Exchanges Direct exchanges may not always be available. In many cases, the most efficient resolution is a return review followed by a refund, replacement, or separate reorder, depending on inventory availability and the nature of the request. If an exchange-like accommodation is approved, it may still be handled internally as a replacement shipment or as a return and reorder sequence rather than a one-step exchange transaction. Chargebacks and Payment Disputes If a payment dispute or chargeback is opened with your card issuer or payment provider while the same order issue is under review through customer support, return and refund handling may be paused until the dispute process is resolved. Duplicate refunds will not be issued for the same order issue. Excessive Returns or Abuse This site reserves the right to limit, decline, or refuse return requests where order activity suggests abuse of the return process, repeated claims inconsistent with prior order behavior, attempted product substitution, intentional damage, or use inconsistent with ordinary consumer purchasing. Nothing in this section limits rights that cannot be restricted under applicable consumer protection law. Contact Questions about return eligibility, refund status, damaged items, missing products, or order issue review may be sent to support@lauragelrea.us.com.