FAQ

What kinds of products are sold on this site?

This site offers beauty and cosmetic products across everyday makeup categories, including complexion products, primers, powders, eye products, lip products, and related beauty essentials. Product availability may change over time based on inventory, seasonal demand, and collection updates.

Do you offer free shipping?

Yes. Orders shipped to addresses within the United States qualify for free standard shipping.

International orders may be accepted for selected destinations, but shipping availability depends on local restrictions, carrier coverage, and destination eligibility.

How long does order processing take?

Orders are usually processed on business days after payment authorization and routine order review have been completed. Processing times may be slightly longer during major promotions, holiday periods, product launches, or unusually high order volume.

How long does delivery take?

Delivery times vary depending on the destination, shipping method selected, carrier operations, seasonal demand, and local service conditions. Any delivery estimate shown at checkout is a general guide, not a guarantee, unless a specific guaranteed service is expressly offered.

Do you ship internationally?

International shipping may be available for selected countries and regions. Eligibility can change depending on customs rules, carrier support, and product restrictions in the destination country.

If an international destination is available at checkout, the order can generally be placed. If not, the destination may not currently be supported.

Will I have to pay customs duties or import taxes?

For international orders, customs duties, import taxes, value-added tax, brokerage charges, and similar destination-country fees are generally the responsibility of the recipient unless clearly stated otherwise at checkout.

These charges are set by the destination country, not by this site, and they can vary from one shipment to another.

Can I change or cancel my order after placing it?

Order changes or cancellations may be possible if the request is received before processing is completed. Once an order enters fulfillment or has been released for shipment, changes may no longer be possible.

If you need help with a newly placed order, contact support@lauragelrea.us.com as soon as possible.

What should I do if I entered the wrong shipping address?

Contact support immediately if the shipping address was entered incorrectly. Address corrections are sometimes possible before the order is packed or released to the carrier.

If the order has already entered processing or shipment, changes may no longer be available.

How can I track my order?

Tracking information is generally provided once the shipment has been prepared and released to the carrier. If tracking has been issued, you can use that information to follow the shipment's progress.

If you believe a tracking update is missing or unusually delayed, contact support with your order number.

My package says delivered, but I cannot find it. What should I do?

First check nearby delivery areas, parcel lockers, reception desks, household members, mailrooms, or neighbors. In some cases, carriers mark a package as delivered shortly before it becomes physically available.

If the package still cannot be located, contact support@lauragelrea.us.com with your order number and the delivery details.

Can I return a product if it does not work for me?

Return eligibility depends on the condition of the product, the type of item, the time since delivery, and the reason for the request. Because many beauty products are personal-use items, opened or heavily used products may not qualify for return in the same way as unopened items.

Each request is reviewed based on the facts provided.

Can opened products be returned?

Some opened products may be reviewed on a case-by-case basis, especially where the product was opened only for basic inspection or where there is a reported quality concern. However, personal preference alone does not automatically make an opened cosmetic product returnable.

What if I received a damaged, defective, or incorrect item?

If your order arrives damaged, appears defective on first inspection, or contains the wrong item, contact support promptly after delivery. Photographs of the shipping box, packaging, and affected item may be requested to help review the issue.

What if something is missing from my order?

If an item appears to be missing, contact support with your order number and a clear description of what was received. In some cases, photos of the package contents and packing materials may be requested before a resolution is issued.

How are refunds issued?

Approved refunds are generally returned to the original payment method used at checkout. Final posting times depend on the payment provider or bank and may vary after the refund has already been processed on our side.

Do you offer exchanges?

Direct exchanges may not always be available. Depending on the situation, the resolution may be handled as a replacement, refund, store credit, or separate reorder.

Are all items covered by a warranty?

Products sold through this site are covered only to the extent described in the Warranty Policy. That review is generally limited to issues such as shipping damage, packaging failure, first-use defects, or clear fulfillment errors reported within a reasonable time after delivery.

It does not function as an open-ended guarantee for personal preference or normal wear from use.

How should I store my products?

Products should generally be stored in a cool, dry place away from direct sunlight, excess heat, humidity, and repeated temperature swings. Lids and caps should be closed securely after use, and tools used for application should be kept reasonably clean.

Can I use products after their texture or smell changes?

If a product shows a noticeable change in smell, color, texture, separation, or packaging integrity, continued use is not recommended until the condition has been assessed. If the issue is present at delivery or first opening, contact support before substantial use.

Do you store my payment card information?

Payments are processed through third-party payment providers. Full payment card details are not ordinarily stored on this site's own servers unless a specific payment method clearly states otherwise during checkout.